Sarayu Weaves believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
The products ordered online www.sarayuweaves.com by our customers are individually made in accordance with their choices, so we expect our customers to support our NO RETURN / NO EXCHANGE POLICY.
We accept returns only if
1. If you have received a damaged product (or)
2. If you have received a different product than what you have ordered.
Also NO RETURN and NO EXCHANGE POLICY for products under SALE !
How do I cancel an order on sarayuweaves.com?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of the order.
Any shipping costs of returning the product back to us is to be borne entirely by the customer. The safe receipt of the returned product(s) to us is the responsibility of the customer.
Upon receipt of a returned product with our confirmation, Sarayu Weaves shall take one of the below appropriate actions:
If the error has occurred due to inaccurate specifications made by the customer, we shall proceed to make the necessary modifications/alterations, at the cost of the customer. If however, the original fabric isn’t available to make the necessary modifications, we may use plain fabric of the same color, and the cost of the same will have to be borne by the customer.
Upon receipt of a genuine defect/variation in the returned product, the defective item will be replaced with the same product (design) as early as possible. In the case that the originally ordered product is not unavailable, you may be requested to select an alternate product, which shall be sent to you. Sarayu Weaves shall not refund any amount under any circumstances, whatsoever. “We strictly do not entertain any cancellations or refund requests. We follow a very strict ‘No-refund’ policy. Our products are of the finest quality and workmanship and we have thousands of satisfied customers worldwide. We take customer feedback very seriously and use it to constantly improve our products and quality of service.”
In case of multiple products being ordered, if for any reason whatsoever, Sarayu Weaves is unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case of customer does not wish to select any alternate products, Sarayu Weaves shall agree to refund amount as against such non-deliverable products.
While Sarayu Weaves shall make all endeavors to ensure accuracy of order of the product, however; there may occur variations in color of the actual product as compared to that shown on the website, this is mostly due to nature of fabric dyes, weather at the time of dyeing and differences in display output due to lighting and digital photography and color settings and capabilities of your own monitor screens.
A customer while placing the order should consider this minor variation in color as seen on the website as against the actual color of the product received.
IN ADDITION TO THE ABOVE YOU MAY TAKE NOTE OF THE FOLLOWING:
Products, which are embellished with sequins, mirrors, beads, glitter work may have a tendency to come off, in spite of all prudent care.
Colors such as red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on website and the actual product.
The colors green/rama green and blue at times may overlap. Similar is the case with off-white, white and cream colors.
Sea Green color sometimes looks Aqua blue and the other way around.